US Family Health Plan Salutes Nurses During National Nurses Week

Nurses are at the frontline of patient care and as we celebrate National Nurses Week– timed to coincide with Florence Nightingale’s birthday.  The member organizations of TRICARE’s US Family Health Plan program want to recognize and commend everything nurses do, day in and day out, to ensure patients receive the highest level of care possible.

As part of our leadership in promoting the patient-centered medical home concept, US Family Health Plan member organizations were among the first TRICARE providers to offer a 24-hour nurse help hotline, giving members around-the-clock access to nurses and primary care doctors. Through the hotline, US Family Health Plan members have access to general health information, advice on the use of emergency services, guidance about the appropriate level of care for their medical condition, and assistance in scheduling appointments.

The US Family Health Plan Alliance and the six health plans thank all nurses for their service and tireless dedication to patient care. We could not serve our members without them.

US Family Health Plan Celebrates Military Spouse Appreciation Month

May is Military Spouse Appreciation Month, a time to celebrate the contribution and sacrifices made by military spouses, who support our service members. It is our honor and privilege to provide health care to the spouses of active-duty service members, activated members of the National Guard and Reserve, and retirees. Read more

USFHP Member Profile Series: Cleared for Takeoff

Chief Master Sergeant Maryanne Walts turned injury into inspiration, channeling her love for travel in her service to the Air Force and Air National Guard

The US Family Health plan provides quality health care to more than 150,000 members nationwide who are military retirees or the family of active-duty or retired military service members.  We are honored to serve members like Chief Master Sergeant Maryanne Walts, who trusts us with her family’s healthcare needs.

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Call Us First: A US Family Health Plan Emergency Care Pilot Program

Deciding where to go for the treatment of a medical condition is not always easy. Thankfully, US Family Health Plan member organization, Pacific Medical Centers (PacMed), has helped remove the guesswork from members’ emergency care needs.

PacMed, which serves US Family Health Plan members in the Puget Sound area of Washington State, recently introduced a pilot program – “Call Us First” – to encourage members to call an after-hours medical care hotline to consult with a doctor before visiting the emergency department. Through this program, PacMed educates both patients and providers about the benefits of seeking medical care with a primary care physician versus relying solely on the emergency department.

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What is the US Family Health Plan?

For over 30 years, the US Family Health Plan has provided a patient-centered approach to health care for active-duty U.S. military family members, activated National Guard and Reserve family members, military retirees and their families. Over 150,000 US Family Health Plan members nationwide enjoy access to quality health care with top-rated patient satisfaction through six regional TRICARE Prime providers.

Many of the benefits of being a member of the US Family Health Plan, as well as how the US Family Health Plan serves its members, are laid out in a recent educational video, which you can watch here.

The US Family Health Plan has been labeled a model for reform for the Military Health System and has been applauded for exemplary patient satisfaction, having far surpassed the patient satisfaction rates of other managed care plans for nearly two decades. Our overall satisfaction rate is more than 92 percent, according to the most recent Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey.

US Family Health Plan Members have access to advanced medical care and services in their communities, and our providers have a deep understanding of military culture and the unique components of care associated with the military community. Our care providers pride themselves on offering world-class health care for their patients, including wellness and disease prevention programs, disease management and continuity of care.

To learn more, about US Family Health Plan, please watch our latest video above or continue to explore our website.

VIDEO: Incentivizing Patient Wellness with US Family Health Plan’s Population Health Approach

The US Family Health Plan’s patient-focused approach that emphasizes and incentivizes lasting patient wellness is unique among health care options in the Military Health System. Read more

A Happy Holiday Message from the US Family Health Plan

The US Family Health Plan Alliance extends its warmest wishes for the holiday season to each of our nearly 150,000 members, as well as to every military family, veteran and active-duty service member across the country or abroad. We thank you for your sacrifices, courage and strength, and we look forward to serving you in the New Year.

Happy Thanksgiving from the US Family Health Plan Alliance

The US Family Health Plan Alliance wishes you and your family a Happy Thanksgiving. At US Family Health Plan, when we think about what we are grateful for, our members and their families top the list! Thanks to all in the U.S. military family for your service, your selflessness and your inspiration. Please enjoy a safe and blessed Thanksgiving Day.

VIDEO: Ensuring US Family Health Plan Members Enjoy High Satisfaction with Health Care

A patient-focused approach to health care enables the six member organizations of the US Family Health Plan to achieve high levels of patient satisfaction among their nearly 150,000 members across the country.

Dr. David Howes, president and CEO of member organization Martin’s Point HealthCare in Maine, explains how the US Family Health Plan maintains satisfaction by prioritizing members’ personal needs.

“When you are a member of US Family Health Plan, we feel a responsibility to help you to become and remain healthy, and to do that in a way that meets your personal needs. In addition, there is the value that we have put together networks of providers, doctors, hospitals and care managers that can help guide you through the care system in a way that means that you will never be unable to find somebody to care for you or your family,” Howes says.

The US Family Health Plan keeps an eye on its progress and effectiveness by measuring its members’ overall satisfaction with their health care over time, including their ability to easily access care and their happiness with their health outcomes. In fact, two US Family Health Plan member organizations – Martin’s Point Health Care and Johns Hopkins – were recently listed among the top private health plans in the country for patient satisfaction by the National Committee on Quality Assurance (NCQA) Private Health Insurance Plan Ratings 2017–2018.

“We are probably among the health plans in the U.S. that are most satisfying to their members. We find that we are at the absolute top of the heap, with over 90% of our members saying that they are satisfied or very satisfied with their health plan,” Howes says.

US Family Health Plans Again Earn Top National Ratings for Private Health Insurance

The US Family Health Plan once again has two of the highest-rated private health insurance plans in the country, according to the independent National Committee for Quality Assurance (NCQA).

In NCQA’s Private Health Insurance Plan Ratings 2017–2018, NCQA gave a 5 out of 5 rating to the Johns Hopkins US Family Health Plan and a 4.5 out of 5 rating to Martin’s Point US Family Health Plan (ME) – two of the US Family Health Plan’s six regional health plans – demonstrating a continued commitment to excellence in health care.

“The latest NCQA ratings affirm that the US Family Health Plan is keeping our members satisfied by providing them with high quality health care for improved care outcomes,” said Jim Schweiter, US Family Health Plan Alliance CEO.

The NCQA report rates private, Medicare, and Medicaid health insurance plans on a 5-point scale for customer satisfaction, prevention and treatment. The ratings are based on clinical quality, member satisfaction and NCQA Accreditation Survey results to emphasize care outcomes and what patients say about their care. Both Martin’s Point and Johns Hopkins are NCQA-accredited.

Johns Hopkins, the top-rated private health insurance plan in Maryland, is just one of five private plans in the country to earn a 5 out of 5 rating out of the more than 1,000 plans rated in the report. The plan also received an NCQA Health Plan Accreditation of Excellent, scoring 94.26 out of a possible 100.

“To be among the highest-rated plans in the country is an honor, as well as a motivator,” said Mary Cooke, vice president of Johns Hopkins US Family Health Plan. “Everything that we do is in pursuit of serving our military families and retirees with the highest quality of care possible. The NCQA rating will make us work even harder to maintain our standards and hopefully reach new levels of quality.”

The Martin’s Point US Family Health Plan – based in Portland, Maine – is the top-rated private plan in the state and one of only 42 plans nationwide to earn a 4.5 out of 5 rating.

“We are excited and honored to receive a 4.5 out of 5 rating from NCQA. Our aim is to provide the highest quality care and service, and this rating validates all of our efforts to keep our members satisfied and well cared for,” said David Howes, M.D., president and CEO of Martin’s Point Health Care.

The US Family Health Plan has been labeled as a model for exemplary patient satisfaction nationwide by the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey, which gave the plan a 91.5 aggregate member satisfaction rating in 2017. CAHPS scores are incorporated into the NCQA rating system.

“Our top priority continues to be the health and satisfaction of our members, as it has been for more than 30 years. We are proud of the care we deliver as part of the Military Health System and remain a committed partner to them in their mission,” Schweiter said.