Contact

For media inquiries only, please email Jim Schweiter jim.schweiter@usfhp.com

For General Inquiries, please call 1-800-748-7347, or e-mail us at alliance.admin@usfhp.com

Contact a Health Care Customer Service Representative, click here.

For all other inquires, please use the form below.  The form below is used for communication purposes only.  Your information will not be shared with third parties.

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This website is hosted by the USFHP Alliance, (the “Alliance”) a trade group for the US Family Health Plans. The Alliance itself is not a health plan or a health care provider and does not have the same privacy and security protections that a health plan or health care provider would have. For your own protection, please do not disclose health information, personal financial or other sensitive information when using this web page, and always make sure that you are communicating directly with your health plan or provider before sharing this type of information. If you are unsure of how to reach your own plan or provider, please ask us how and we will be happy to assist.

Contact Health Care Customer Representative

Brighton Marine Health Center

Serving Massachusetts, including Cape Cod, as well as Rhode Island and parts of Northern Connecticut

1-800-818-8589 Members
1-888-815-5510 Non-Members
Website: https://www.usfamilyhealth.org
Complaints: Michael.Bucell@usfamilyhealth.org
Providers: Stephanie.Tooley@usfamilyhealth.org

CHRISTUS Health

Serving Southeast Texas and Southwest Louisiana

1-800-678-7347
Website: http://christus.usfhp.com
Complaints: Florence.Lane@christushealth.org
Providers: CHP.networkdevelopment@christushealth.org

Johns Hopkins Medicine

Serving Maryland, Washington, DC, Delaware, and parts of Virginia, West Virginia, and Pennsylvania

1-800-808-7347 Member
1-800-801-9322 Non-Member
800-808-7347 Providers
Website: http://www.hopkinsmedicine.org/usfhp
Complaints: ComplaintsQI@jhhc.com | WWhitfield@jhhc.com | DAustin@jhhc.com
Providers: USFHPCustomerService@jhhc.com | 1-800-808-7347

Martin’s Point Health Care

Serving Maine, New Hampshire, Vermont, and parts of New York state

1-888-674-8734 Members
1-888-241-4556 Non-Members
Website: https://tricare.martinspoint.org
Complaints: customer.experience@martinspoint.org | 1-888-396-2714
Providers: 1-888-732-7364

Pacific Medical Centers

Serving the Puget Sound area of Washington state

866-418-7346
Website: http://www.usfhpnw.org
Complaints: ChristopherA@pacmed.org  |  MoungF@pacmed.org
Providers: ElizabethMa@pacmed.org

Saint Vincent Catholic Medical Centers

Serving parts of New York (including New York City), all of New Jersey, Southeast Pennsylvania, and Western Connecticut

1-800-241-4848
Website: http://www.usfhp.net
Complaints: CaColon@svcmcny.org  |  Mamaya@svcmcny.org
Providers: FConcepcion@svcmcny.org  |  Mamaya@svcmcny.org