USFHP Member Minutes Profile

U.S. Air Force Chief Master Sgt. Charles Halsted, Retired

Charles “Chuc” Halsted served three decades in the U.S. Air Force National Guard after four years of active-duty Air Force service. Upon his retirement six years ago, he and his wife, Christine, returned home to Maine and joined the US Family Health Plan Alliance through local provider, Martin’s Point Health Care.

Chief Halsted knows that caregivers working with military retirees or active-duty families need to have an understanding of the military culture to establish trust, which he says is especially important in medical care. This culture of trust is what drew Halsted and his wife to Martin’s Point and the US Family Health Plan.

“When you step out of the service, and you look for trust – that kind of trust you’ve been used to for a long time – you look for quality care,” he says. “Are you secure day in and day out that you have the right people for you? US Family Health Plan and Martin’s Point were a no-brainer.”

Chief Halsted also discusses the importance of the positive culture and reliable access at Martin’s Point, a major factor in his family’s decision to stay in Maine.

“I’ve seen a lot of care. I couldn’t be happier with US Family Health Plan and Martin’s Point in the care I get from them,” Halsted says. “I know I can be well taken care of. And when I look down the line, at my age, I know they’ll be there for me, and there’s tremendous security in that.”

The Halsteds are among nearly 150,000 US Family Health Plan members nationwide who enjoy access to quality healthcare with top-rated patient satisfaction through six regional TRICARE Prime providers. To learn more about US Family Health Plan, watch the interview above or explore the rest of our website.

USFHP Member Minutes Profile:  

U.S. Air Force Col. William “Bill” Hall, Ret.

Retired U.S. Air Force Col. Bill Hall, who is the Military Relations Manager at Martin’s Point Health Care, has a unique perspective from which to serve US Family Health Plan beneficiaries because he is a US Family Health Plan beneficiary himself.

Col. Hall, whose 30 years of service in the U.S. Air Force included a tour in Vietnam, speaks to US Family Health Plan’s familiarity with military culture, high patient satisfaction and commitment to delivering quality healthcare to more than 145,000 beneficiaries nationwide.

“There’s such a deep military culture,” Hall says. “There’s a real appreciation for what military families go through and what they need, both when they’re in their active duty years and when they’re in their retirement years for the best in healthcare. When they hit retirement years, we understand there’s a new set of stressors that comes with retirement, and we want to ensure that healthcare isn’t one of those, that we provide the best healthcare we can.”

Martin’s Point Health Care operates the US Family Health Plan program for military families and retirees in Maine, New Hampshire, Vermont, upstate and western New York, and northern Pennsylvania. The US Family Health Plan is a TRICARE Prime program offered by the Department of Defense that provides high quality health care to eligible beneficiaries.