When you’re not feeling well, the last thing you want to hear is “Sorry, we have no appointments available until…” That’s why the US Family Health Plan makes it a priority to connect members with a doctor as soon as possible, in most cases that same day.
The US Family Health Plan participating organizations have developed programs that make it easier for military families we serve to access their healthcare—like a 24-hour tele-health line or the prescription delivery service that brings the pharmacy to the doorstep.
According to the 2015 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey, 91.4 percent of our beneficiaries were able to make an appointment with a doctor as soon as they needed, compared to the national average of 83.1 percent.
Robin Crane, a US Family Health Plan member with six children, loves being a part of our Johns Hopkins network. According to Robin, “When we’ve needed our children to be seen—numerous times—they’ve bent over backwards to get them in.”
The non-profit organizations providing care under the US Family Health Plan program are among the most highly-rated health plans in the nation for quality of care and overall patient satisfaction.