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Committing to Our Communities On and Beyond Independence Day

The six regional member organizations of TRICARE’s US Family Health Plan program, which collectively serve 150,000 military family members and retirees nationwide, understand the importance of community stewardship.

CHRISTUS Health, the member organization serving US Family Health Plan members in Texas and Louisiana, is no exception, having long participated in community immersion events in the region and served as a longtime sponsor of Houston’s massive annual Independence Day celebration.

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US Family Health Plan Founding Members Reunite after Nearly Four Decades

Nearly 40 years after its creation in 1981, the US Family Health Plan is still providing high-quality health care to some of its original members.

Martin’s Point Health Care in Maine – one of the six US Family Health Plan regional member organizations – hosted a recent seminar to educate members about plan benefits, pharmacy options, health coverage and the latest in military health care.  Excitingly, the seminar also reunited some of the inaugural members who have received health care through the plan since its founding.

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US Family Health Plan Tips for a Healthy Spring Season

The six member organizations of the US Family Health Plan place a high priority on providing members with and educating them about preventative care. As winter transitions into spring, it’s important to monitor the effects seasonal changes have on our bodies and overall health. Here are a few tips to ensure you and your family enjoy the new season.

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US Family Health Plan Salutes Nurses During National Nurses Week

Nurses are at the frontline of patient care and as we celebrate National Nurses Week– timed to coincide with Florence Nightingale’s birthday.  The member organizations of TRICARE’s US Family Health Plan program want to recognize and commend everything nurses do, day in and day out, to ensure patients receive the highest level of care possible.

As part of our leadership in promoting the patient-centered medical home concept, US Family Health Plan member organizations were among the first TRICARE providers to offer a 24-hour nurse help hotline, giving members around-the-clock access to nurses and primary care doctors. Through the hotline, US Family Health Plan members have access to general health information, advice on the use of emergency services, guidance about the appropriate level of care for their medical condition, and assistance in scheduling appointments.

The US Family Health Plan Alliance and the six health plans thank all nurses for their service and tireless dedication to patient care. We could not serve our members without them.

Chief Master Sergeant Maryanne Walts

USFHP Member Profile Series: Cleared for Takeoff

Chief Master Sergeant Maryanne Walts turned injury into inspiration, channeling her love for travel in her service to the Air Force and Air National Guard

The US Family Health plan provides quality health care to more than 150,000 members nationwide who are military retirees or the family of active-duty or retired military service members.  We are honored to serve members like Chief Master Sergeant Maryanne Walts, who trusts us with her family’s healthcare needs.

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Call Us First: A US Family Health Plan Emergency Care Pilot Program

Deciding where to go for the treatment of a medical condition is not always easy. Thankfully, US Family Health Plan member organization, Pacific Medical Centers (PacMed), has helped remove the guesswork from members’ emergency care needs.

PacMed, which serves US Family Health Plan members in the Puget Sound area of Washington State, recently introduced a pilot program – “Call Us First” – to encourage members to call an after-hours medical care hotline to consult with a doctor before visiting the emergency department. Through this program, PacMed educates both patients and providers about the benefits of seeking medical care with a primary care physician versus relying solely on the emergency department.

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What is the US Family Health Plan?

For over 30 years, the US Family Health Plan has provided a patient-centered approach to health care for active-duty U.S. military family members, activated National Guard and Reserve family members, military retirees and their families. Over 150,000 US Family Health Plan members nationwide enjoy access to quality health care with top-rated patient satisfaction through six regional TRICARE Prime providers.

Many of the benefits of being a member of the US Family Health Plan, as well as how the US Family Health Plan serves its members, are laid out in a recent educational video, which you can watch here.

The US Family Health Plan has been labeled a model for reform for the Military Health System and has been applauded for exemplary patient satisfaction, having far surpassed the patient satisfaction rates of other managed care plans for nearly two decades. Our overall satisfaction rate is more than 92 percent, according to the most recent Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey.

US Family Health Plan Members have access to advanced medical care and services in their communities, and our providers have a deep understanding of military culture and the unique components of care associated with the military community. Our care providers pride themselves on offering world-class health care for their patients, including wellness and disease prevention programs, disease management and continuity of care.

To learn more, about US Family Health Plan, please watch our latest video above or continue to explore our website.

VIDEO: Incentivizing Patient Wellness with US Family Health Plan’s Population Health Approach

The US Family Health Plan’s patient-focused approach that emphasizes and incentivizes lasting patient wellness is unique among health care options in the Military Health System. Read more

A Happy Holiday Message from the US Family Health Plan

The US Family Health Plan Alliance extends its warmest wishes for the holiday season to each of our nearly 150,000 members, as well as to every military family, veteran and active-duty service member across the country or abroad. We thank you for your sacrifices, courage and strength, and we look forward to serving you in the New Year.

VIDEO: Ensuring US Family Health Plan Members Enjoy High Satisfaction with Health Care

A patient-focused approach to health care enables the six member organizations of the US Family Health Plan to achieve high levels of patient satisfaction among their nearly 150,000 members across the country.

Dr. David Howes, president and CEO of member organization Martin’s Point HealthCare in Maine, explains how the US Family Health Plan maintains satisfaction by prioritizing members’ personal needs.

“When you are a member of US Family Health Plan, we feel a responsibility to help you to become and remain healthy, and to do that in a way that meets your personal needs. In addition, there is the value that we have put together networks of providers, doctors, hospitals and care managers that can help guide you through the care system in a way that means that you will never be unable to find somebody to care for you or your family,” Howes says.

The US Family Health Plan keeps an eye on its progress and effectiveness by measuring its members’ overall satisfaction with their health care over time, including their ability to easily access care and their happiness with their health outcomes. In fact, two US Family Health Plan member organizations – Martin’s Point Health Care and Johns Hopkins – were recently listed among the top private health plans in the country for patient satisfaction by the National Committee on Quality Assurance (NCQA) Private Health Insurance Plan Ratings 2017–2018.

“We are probably among the health plans in the U.S. that are most satisfying to their members. We find that we are at the absolute top of the heap, with over 90% of our members saying that they are satisfied or very satisfied with their health plan,” Howes says.