The independent National Committee for Quality Assurance (NCQA) has again rated two member organizations in the US Family Health Plan Alliance among the top private health insurance plans in the country.
Johns Hopkins US Family Health (MD, DE, DC, and parts of PA, Northern VA and WV) and Martin’s Point US Family Health Plan (ME, NH, NY, PA, VT) were among 46 private health plans in the country that received 4.5 out of 5 ratings in the NCQA’s Private Health Insurance Plan Ratings 2018–2019.
“The NCQA’s annual ratings demonstrate a continued commitment to excellence in health care. We value the affirmation the ratings provide for the quality health care US Family Health Plan members receive, as well as their satisfaction with that care,” said Jim Schweiter, US Family Health Plan Alliance CEO.
NCQA rates private, Medicare, and Medicaid health insurance plans on a 5-point scale for customer satisfaction, prevention and treatment. The ratings are based on customer satisfaction (CAHPS®), prevention (HEDIS preventive care measures), and treatment (HEDIS treatment measures for asthma, diabetes, heart disease, mental illness, etc.) to emphasize care outcomes and what patients say about their care.
“Our military families and retirees deserve the best health care, and we are proud of the 4.5 out of 5 rating from the NCQA. Our highest priority is to maintain a high standard of health care for our members, and we will continue to deliver on that promise,” said Mary Cooke, vice president of Johns Hopkins US Family Health Plan.
Both Martin’s Point and Johns Hopkins are NCQA-accredited and have been rated among the top private health insurance plans in the country since NCQA moved to a 5-point rating score in the NCQA Private Health Insurance Plan Ratings 2015-2016.
“We make a concerted effort to understand our members and their health needs and to provide them with personalized, first-class health care and service. It is an honor to receive high recognition from NCQA and a rewarding testament that we are giving our members the care and satisfaction they deserve,” said David Howes, M.D., president and CEO of Martin’s Point Health Care.
The US Family Health Plan is regularly labeled as a model for exemplary patient satisfaction nationwide by the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey, which gave the plan a 91.5 aggregate member satisfaction rating in 2017. CAHPS scores are incorporated into the NCQA rating system.
The National Committee for Quality Assurance (NCQA) is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes clinicians in key clinical areas. NCQA’s HEDIS® is the most widely used performance measurement tool in health care. NCQA’s Web site (www.ncqa.org) contains information to help consumers, employers and others make more informed health care choices.