Nurse on the phone

Call Us First: A US Family Health Plan Emergency Care Pilot Program

Deciding where to go for the treatment of a medical condition is not always easy. Thankfully, US Family Health Plan member organization, Pacific Medical Centers (PacMed), has helped remove the guesswork from members’ emergency care needs.

PacMed, which serves US Family Health Plan members in the Puget Sound area of Washington State, recently introduced a pilot program – “Call Us First” – to encourage members to call an after-hours medical care hotline to consult with a doctor before visiting the emergency department. Through this program, PacMed educates both patients and providers about the benefits of seeking medical care with a primary care physician versus relying solely on the emergency department.

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What is the US Family Health Plan?

For over 30 years, the US Family Health Plan has provided a patient-centered approach to health care for active-duty U.S. military family members, activated National Guard and Reserve family members, military retirees and their families. Over 150,000 US Family Health Plan members nationwide enjoy access to quality health care with top-rated patient satisfaction through six regional TRICARE Prime providers.

Many of the benefits of being a member of the US Family Health Plan, as well as how the US Family Health Plan serves its members, are laid out in a recent educational video, which you can watch here.

The US Family Health Plan has been labeled a model for reform for the Military Health System and has been applauded for exemplary patient satisfaction, having far surpassed the patient satisfaction rates of other managed care plans for nearly two decades. Our overall satisfaction rate is more than 92 percent, according to the most recent Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey.

US Family Health Plan Members have access to advanced medical care and services in their communities, and our providers have a deep understanding of military culture and the unique components of care associated with the military community. Our care providers pride themselves on offering world-class health care for their patients, including wellness and disease prevention programs, disease management and continuity of care.

To learn more, about US Family Health Plan, please watch our latest video above or continue to explore our website.

VIDEO: Incentivizing Patient Wellness with US Family Health Plan’s Population Health Approach

The US Family Health Plan’s patient-focused approach that emphasizes and incentivizes lasting patient wellness is unique among health care options in the Military Health System. Read more